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Returns


Right of withdrawal
Le SAC s.r.l. ("Le SAC") aims to ensure your full satisfaction. If for any reason you are not satisfied with your order, you may exercise the right of withdrawal within (15) working days from when you received the goods purchased on lesacoutlet.it. Returns are FREE OF CHARGE. Products may be returned exclusively using the courier indicated by Le SAC, once the returns procedure has been opened by our Customer Service.


Terms of exercising the right of withdrawal
The right of withdrawal is deemed to be correctly exercised when all of the following conditions are fulfilled:
a) notification of the wish to withdraw send by e-mail to Le SAC within fifteen (15) working days of the date of delivery;         
b) the products must not have been used, worn, washed or damaged;        
c) the product label must still be attached to the product;     
d) the products must be returned in their original packaging;
e) returned goods must be sent to Le SAC in a single shipment. Le SAC reserves the right to not accept products in the same order returned and shipped at different times;
f) the returned goods must be delivered to the courier within fifteen (15) working days from the date of receipt of the goods.   

If you have complied with all the terms, Le SAC will refund you the full price of your purchases.


Refund terms
Once Le SAC has received your returned goods and checked that you have complied with all the requirements, you will receive an e-mail confirming acceptance of the returned goods. Whatever payment method you used (credit card, cash on delivery, bank transfer, PayPal), the refund will be arranged by Le SAC as quickly as possible, in any case no more than thirty (30) days from the date on which it received notification of your wish to exercise of the right of withdrawal, having checked that the withdrawal has met the above-described conditions. 
The effective time for refunding the amount paid by you for the goods purchased depends on the methods of payment used:           
- Purchase by credit card: the time taken for the refund to appear on the card depends on the issuing institution. The refund banking value is that of the date of payment, so will you will not suffer any losses in terms of bank interests;        
- Purchase by PayPal: the refund will be made to your PayPal account and will be visible immediately. The effective refund on the credit card linked to your PayPal account depends on the issuing institution;
- Cash on delivery/bank transfer: the refund will be paid to the bank account indicated by you, so the refund times depend on the correctness of the data you have entered; normally the amount is accredited within thirty (30) days.       
In the case of gifts, the amount will be refunded to the person making the payment.           

Product label
All products sold by Le SAC have a product label, which may be the original product label or a Le SAC label, which is an integral part of the goods. Please try the product without removing the label and the relative seal, as no returned goods will be accepted without them.

 

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Tempi e Costi di spedizione per l'Italia
Opzione di consegna Costo Tempi
Standard Fino a € 100 di spesa: € 5,00
Oltre € 100,00: gratuita
3 giorni lavorativi
Espressa € 15,00 1/2 giorni lavorativi
Ritiro in negozio a Milano € 0,00 2/3 giorni lavorativi
Costo contrassegno € 5 aggiuntivi.
La consegna in Sicilia e Sardegna e isole minori potrebbe richiedere 1/2 giorni lavorativi aggiuntivi.
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