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Returns


Orders from Italy
For orders delivered in Italy, the return is free. The customer service Le SAC will book the courier for the collection of returned goods.


Orders from Europe
For orders delivered In Europe (except Italy) the return shipping costs are charged to the customer. After the SAC has received the request for withdrawal, you will receive an email confirming acceptance of the return with relevant documentation to be included in the package.

The product can be returned using your local post office. The Post Office will provide the shipping receipt which must be kept for your reference and tracking of the shipment. The returned product must be sent to Le SAC in a single shipment to the following address: ZUST AMBROSETTI SPA The SAC Warehouses c / o AF ZUST, Viale Europa 50, 20090 Cusago Milan.


Right of withdrawal
Le SAC s.r.l. wants to ensure that you are completely satisfied. If for some reason you are not satisfied with your purchase. you can exercise your right of withdrawal within 14 days of receipt of your merchandise. You can return your merchandise for free. you only need to send an email to clienti@le-sac.it indicating that you wish to withdraw. either partially or in full. Products must be shipped exclusively via the courier indicated by Le SAC. according to the instructions provided to you.

Conditions to exercise the right of withdrawal
The right of withdrawal is executed if the following conditions are fully met:
a) notification of the intent to withdraw to be sent via email to clienti@le-sac.it within 14 days of receipt of your order;
b) the merchandise must not beworn. washed or damaged;
c) the original tag must be affixed to the merchandise;
d) the merchandise must be returned in its original packaging;
e) all merchandise must be returned to Le SAC in a single shipment. Le SAC. in fact. reserves the right not to accept products of the same order that may have been returned or sent at different times.
f) the product must be returned in its original packaging and pricing tag.

Refund schedule and methods
After Le SAC has received your return and verified that all requirements have been met. you will receive a confirmation e-mail of return acceptance. Whatever type of payment you used (credit card. COD. bank wire transfer or PayPal). your refund will be issued within 30 days of the date of acceptance of the return.

Receipt of refund may change depending on the payment method used:
- credit card purchase: availability of returned funds depends on the institution that issued your card. We remind you that the date of availability of returned funds is the same as the debit value date. therefore. you will not incur any bank interest loss;
- PayPal purchase: the refund will be made to your PayPal account and immediately visible. Actual credit card refund from your PayPal account depends on the institution that issued the card;
- C.O.D. payments/bank wire transfers: the refund will be made on your current account. Refunds are made for total items returned. and will not include the original shipping fee.

 

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Shipping schedule and fees for Italy
Delivery options Cost Term
Standard For orders up to € 100: € 5.00
For orders over € 100.00: free
5 working days
Express € 15.00 1 or 2 working days
Store pick up in Milan € 0.00 2 to 3 working days
C.O.D. delivery. additional € 5.
Delivery to Sicily and Sardinia and smaller islands may take up to 1 to 2 additional working days.